How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to Pos Laju Malaysia.
- Shipping method is by Pos Laju Malaysia.
- We will deliver your products within 3 working days. In case, Pos Laju is unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We package our products in boxes, which are covered in a plastic layer. Till date, we have received minimal complaints about damaged products due to our packaging
What is the range of locations to which Skin Leaf™ships their products?
Skin Leaf™ships throughout Malaysia
My order has been shipped. Now how can I track it?
- Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
- You can track the status of your package 24 hours after your order is dispatched from our warehouse.
- You can track the delivery status here:
What is the estimated delivery time?
We dispatch most orders within 3 business days (excluding Sundays and public holidays)
- Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
- While we are trying our best to avoid this situation, these products might delay your order.
- If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations.
Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.
Are there any shipping charges applicable on my order?
- We have standard shipping charges for most addresses.
- A flat RM8.00 charge is applied to all orders.
Does Skin Leaf™ ship outside Malaysia?
Skin Leaf™ does ship outside Malaysia. However, please contact us for international shipping fee.